Refund Policy

Neuron Brain & Spine Hospital & Trauma Centre is committed to maintaining transparency in billing and payment processes. This Refund Policy outlines the terms and conditions regarding refunds for services provided.

1. Consultation Fees

• Consultation fees once paid and services rendered are non-refundable.

• If an appointment is cancelled by the hospital due to unavoidable circumstances, patients may choose to reschedule or request a refund.

2. Advance Payments for Procedures / Surgeries

• Advance payments made for surgeries or medical procedures are adjustable against the final bill.

• If a procedure is cancelled by the patient at least 24–48 hours prior, the advance amount may be refunded after deducting administrative charges (if applicable).

• If cancellation occurs within less than 24 hours, refund eligibility will be subject to hospital management approval.

3. Emergency & Trauma Services

Payments made for emergency or trauma care are generally non-refundable, as services are initiated immediately upon admission.

4. Online Payments

• In case of duplicate payment or technical error, the excess amount will be refunded after verification.

• Refunds for online transactions will be processed to the original payment method within 7–10 working days, subject to bank processing timelines.

5. Discharge & Final Billing Adjustments

Any excess advance amount remaining after final bill settlement will be refunded after clearance from the billing department.

6. Non-Refundable Situations

Refunds will not be issued for:

• Services already rendered

• Laboratory tests already processed

• Medications or consumables used

• Missed appointments without prior notice

7. Refund Process

To request a refund, patients or authorized representatives must submit:

• Payment receipt

• Valid identification

• Written refund request

All refund requests are subject to internal review and approval.